Artificial Solutions wins Microsoft ISV 2022 Partner of the Year award

Artificial Solutions® (SSME: ASAI), a leading specialist in Conversational AI (CAI), today announces that it has won Microsoft’s Swedish Independent Software Vendor (ISV) Partner of the Year Award for 2022.   

The company rose above competitors due to offering clearly differentiated value and customer experiences by building on Microsoft’s cloud platform. Artificial Solutions was recognized for demonstrating major growth in the market during the last year, and for delivering excellence and innovation for global customers of its enterprise Conversational AI platform, Teneo. Teneo scales with high efficiency across Azure infrastructure and is deeply integrated with Azure cognitive, communication, and analytics services.  

 “Artificial Solutions SaaS platform built on Azure supports complex enterprise scenarios in need of conversational AI. Focusing on enterprise needs and end user experience as a north star, while delivering ROI embodies the positive impact AI can have in the digital transformation journey that customers have embarked on. Their advocacy for Azure and global growth ambitions makes them the ISV-partner of the year in Sweden”, says Therése Treutiger, Director Global Partner Solutions & Innovation at Microsoft. 

Artificial Solutions powers the largest and most successful Conversational AI deployments in the world, handling over 20 million transactions per month. Teneo makes it possible to power up the next generation of customer engagements, enabling professional developers and industry experts to collaborate and launch highly integrated end-to-end solutions that scale to millions of conversations per month. 

Last year, we established the strategic partnership between Microsoft and Artificial Solutions with a shared goal of helping our clients build better, faster and scalable Conversational AI solutions for their digital contact centers,” says  Per Ottosson, CEO of Artificial Solutions. “This award highlights the power of our combined expertise in helping organizations across industries to successfully engage with customers and unleash the power of Conversational Data”. 

The Teneo Platform works hand-in-hand with Microsoft Cognitive Services to improve contact center response times, better understand users, and automate the resolution of customer requests. The platform’s SaaS architecture fully based on Azure provides native deployment, testing, and development capabilities to align with enterprise processes and increase the efficiency of development teams. The Teneo platform is used by global businesses, such as Telefonica O2 Germany, HelloFresh, AT&T, Medtronic and Škoda – part of Volkswagen Group.   

Mykola Sochynskyi, Global Partner Manager at Artificial Solutions says “The Teneo platform brings together two decades of expertise, invaluable customer feedback and proprietary IP; combining it with Microsoft’s cognitive ecosystem of products gives our customers the lowest total cost of ownership in the industry for large enterprises and global contact centers. Having Microsoft´s support has proven invaluable through this year, and we will continue to strengthen our partnership as we grow together”. 

The Microsoft Partner of the Year Awards acknowledge Microsoft partners that have developed and delivered outstanding Microsoft-based applications, services, and devices during the past year. Awards were classified in various categories, with honorees chosen from several submitted nominations. Artificial Solutions were recognized for providing outstanding solutions and services in Global Independent Software Vendor. 

The Swedish Independent Software Vendor Partner of the Year Award recognizes the Microsoft managed Independent Software Vendor that has demonstrated strong customer focus and success by partnering deeply with Microsoft. 

The winning partner offers clearly differentiated value and customer experiences by building on Microsoft’s cloud platform. The partners solutions provide strong examples of how the Microsoft Cloud Platform can be leveraged to drive product differentiation, solution innovation and create new business models and approaches. In addition, the partner will illustrate how their engagement with Microsoft has accelerated their business growth, especially by leveraging Microsoft’s partner programs and offerings.  

The prize was awarded on Partner Inspiration Day, which was broadcast on Thursday 29 September.