Conversational AI, a form of artificial intelligence (“AI”), allows people to communicate with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input. It offers an engaging and intuitive way of interacting with technology and is set to revolutionize how humans relate to machines.
Artificial Solutions believes that conversational AI benefits both the user and the enterprise. Users value conversational interfaces because they are fast, intuitive and convenient. For enterprises, conversational AI is effective and offers a way to build a more personalized and engaging customer experience, that in return delivers a wealth of customer information which is highly valuable in growing their business.
As a result, enterprises are increasingly turning to conversational AI solutions to help in all areas where there is communication between humans today. Often referred to as chatbots, bots, intelligent virtual assistants or digital employees, conversational AI is transforming human-computer interaction. For example, in customer service, intelligent chatbots are automating customer queries to free up the workforce for more nonstandard work. Conversational interfaces are transforming the dynamics from “user having to learn the interface” to “the chatbot is learning what the user wants” and are already having significant implications for onboarding, training, productivity and efficiency inside the workplace. In smart-homes, voice-assistants are starting to control household devices and services, and, in the auto-sector, info-assistants are becoming more capable and intelligent, allowing drivers to control features and applications by voice.
About Artificial Solutions
We power conversations with our award-winning software for Conversational AI (CAI). The platform we develop is Teneo – from the Latin “to understand”. Teneo is delivered as a Cloud SaaS (software as a service) offering and enables our customers to communicate with their internal and external customers in any way they want – they can talk or write like they would to a human – our technology makes the machines understand and act.
Knowledge, technology, and passion for conversations are at the heart of our company. By using our software, teams can dramatically enhance their communication with customers and staff, by letting people talk, write in their mother tongue and in the channel of their choice.
Artificial Solutions’ Teneo platform handles 86 languages, and we cover 40% of the world’s population. Teneo has the most extensive language catalogue in the market.
By making conversations a part of every software developer’s toolkit, Artificial Solutions is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Pioneers in Conversational AI
Artificial Solutions’ thought leadership is acknowledged by our rooster of clients and by the world’s largest software companies, including Amazon, Apple, Baidu, Google, Microsoft, Nuance, and IBM who all have made forward citations of our pioneering patents, confirming our position as a leading innovator in the conversational AI space.
Our industry firsts
In 2021 we launched LUIS^Teneo which combines two top technologies, Microsoft LUIS and Teneo, to help you build, test, and release conversational bots faster.
Adamant in reducing our CO2 footprint empowering developers with faster time-to-value we switched to Azure powered SaaS in 2020, giving access for anyone to try Teneo.
In 2019 we enhanced productivity for developers with master and local language features, Teneo is the only CAI platform that enables enterprises to reuse large sections of AI assets from one build to the next. We also introduced a Hybrid Model, combining Machine Learning and Linguistic Approaches for development reducing the need for expensive training data.
In 2018 we pioneered with visual flows – a highly visual and easy to understand representation of a conversation between a solution and the end-user. While our competitors were simply developing FAQ systems, Teneo’s visual flow made it easy to graphically build dialogues with drag and drop flow elements.
2009 we launched the first system to help automate and enhance multichannel customer service. With a virtual assistant we connected enterprises end-to-end with conversational AI, integrating frontend and backend systems.
In 2008 we won the Loebner award, a Turing test, with our technology that allowed our customers to build chatbots that were great at small talk through SMS or web chat.
In 2006, IKEA chose our company to launch the assistant Anna to help users navigate their website and get information about their products, in 25 different languages.
In 2001 Artificial Solutions Holding was founded and we launched the world’s first automated virtual assistant, showing that it indeed was possible to automate conversations.
We are headquartered in Stockholm, Sweden.