Artificial Solutions Wins Prestigious MetriStar Award

Metrigy recognizes Artificial Solutions and its solution, OpenQuestion, for its exceptional customer sentiment and business success. 

Artificial Solutions, a leading enterprise AI product provider for contact centers, announced that it’s been named a MetriStar Top Provider. The category for the award was Conversational AI by research and given away by advisory firm Metrigy. 

Based on feedback from 1,695 CX and IT leaders, the MetriStar Award honors technology providers. These providers have customers with notable business success and strong customer sentiment ratings. The award spans 14 crucial technology areas that enhance customer interactions.

Artificial Solutions stands out in the Conversational AI category, alongside giants like Google. Their conversational IVR solution, OpenQuestion, uses Teneo to revolutionize business-customer interactions. It delivers quicker, more efficient service through natural language conversations.

Metrigy’s MetriStar reports highlight awards for Top Customer Business Success and Top Customer Sentiment. These awards stem from participants rating providers on factors like technical features, reliability, security, value, and innovation. The MetriStar Top Provider Award celebrates providers excelling in both customer sentiment and business success measures.

Artificial Solutions’ CEO, Per Ottossson, said, “We are honored to receive the MetriStar Award as a top provider in AI. This recognition reaffirms our commitment to providing innovative and effective solutions that drive meaningful business results for our clients. We are proud to be in the company of other industry leaders. We look forward to continuing our work in revolutionizing customer service through AI.” 

For more information on Artificial Solutions and its award-winning OpenQuestion product, visit

About Metrigy 

Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC), digital workplace, digital transformation, and Customer Experience (CX)/contact center—along with related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations. To learn more about Metrigy and its team, please visit